Fancy joining the UK’s number one Wine Specialist?
Majestic Wine North Flexi Team are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail!
The Role
As a Flexi Team Manager for the North you will be directly responsible for the day to day management and deployment of the North Flexi Team resource. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards across the different stores in which you work. You will deliver this by building & leading a high performing team, developing team members to excel and reach their full potential. You’ll report into a Regional Manager who, alongside your Regional Operations Manager, will coach & support you in driving the sales performance of your store. There is also an important element of this role which is supporting the Regional Manager and Regional Operations Manager with the day to day administrative tasks required for the region such as regional compliance and stock takes, learning and development and landing company initiatives and messages across the stores.
Although there is a strong administrative side to this role, it is also important to note that the expectation of the successful candidate will be to manage and deploy themselves as a key resource to the region. This includes changing location at short notice, staying overnight if required, lone working in stores that may be unfamiliar and covering sickness and staffing issues at short notice themselves.
Key Responsibilities
At Majestic Wine, our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience.
Take full responsibility for the performance and day-to-day operations of the stores which you support.
Being able to respond and react quickly to sickness and staffing issues when they arise to provide efficient and effective support, minimising the impact on the store and the region
Managing rotas to make sure the region's staffing remains efficient and commercially viable at all times
Holiday management across the region to ensure holiday is being taken fairly and efficiently and stores remain sufficiently staffed during important days & times
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Ensure you and your team deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
Build, manage & develop a high performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing.
Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.
Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.
Take accountability and pride for the physical appearance and maintenance of your stores both internally & externally - ensuring swift reporting and escalation until resolved.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Build commercially viable rotas to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities.
Ensure your store and team remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Ensure a consistent cascade to your team of store, regional and business updates and communications. Communicate the ‘why’ and be a sounding board for feedback.
Knowledge & Skills Required
Experience of leading and developing a team in a fast-paced, target-driven retail environment
Be able to demonstrate leading a team to deliver exceptional customer experience & service
Commercial acumen and ability to understand store performance data. Familiarity and understanding of the wider drinks retail market
You can delegate, prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Excellent communication and time management skills
WSET 3 Qualification is essential
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
Job Specifics:
Contract: Permanent
Hours: 45 Hours Per Week
Must be able to bring a degree of flexibility to the role including short notice changes to location and the willingness to stay overnight if required
The ability to manage both your own and others rotas effectively
The ideal candidate will be based in the North of England but candidates from other locations will be considered accordingly
Please ensure you have a conversation with your Area Manager and Regional Manager first before applying.
We look forward to receiving your application! Together we are Majestic! #TWAM