Fancy joining the UK’s number one Wine Specialist?
Majestic Wine Chislehurst are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. Its hands on, physical and full of variety.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
Therefore, we are looking for people who:
Be the face of the store to our delivery customers, ensuring excellent customer service and experience.
Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner.
Ensure Customers get the best shopping experience in-store and out on the road.
Can prioritise and be efficient with your time so you and the team can spend more time with our customers finding wines they’ll love
Maintain outstanding store condition and visual merchandising standards
Involvement in all operational tasks required for the day-to-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs
Support the picking and loading of deliveries.
Be confident to support the store whilst team members have a lunch break
You are constantly improving your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)
Knowledge & Skills Required
Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
A contributory Company Pension Plan
Life Assurance (Worth 2 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays.
PLUS invites to wine tasting events.
Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Company sick pay scheme.
Job Specifics:
Contract: Fixed Term until 28/09/24
Hours: 21 Hours Per Week
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.