Join Majestic Wine, the UK's largest wine retailer, and help deliver efficiency where it counts over our busiest period!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
We are seeking a proactive and detail-oriented team member to support the smooth flow of stock across our retail network. This is an entry-level position, ideal for someone looking to start their career in supply chain, logistics, or retail operations.
As the first point of contact for our stores, you will manage incoming tickets and provide frontline support, ensuring timely resolution of stock-related queries. You’ll work closely with the Commercial Supply Chain Analyst and depot teams to assist with stock allocation, inventory accuracy, and supply chain reporting, while contributing to continuous improvement initiatives.
No prior supply chain experience is required, but you should bring strong communication skills, a willingness to learn, and good attention to detail. Full training will be provided.
Job Specifics:
Contract Type: Fixed Term Contract
End Date: 31/12/2025
Potential for Extension: This is a fixed-term contract; however, there may be opportunities for extension or further development within the organisation for the right candidate
Location: Watford
Department: Supply Chain
Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office*
*We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week.
Key Responsibilities:
Ticket & Query Management
- Respond to queries from internal departments and external partners regarding stock and supply.
- Manage tickets submitted through Freshdesk, ensuring timely resolution and follow-up.
- Support store teams by handling replenishment-related tickets and emergency requests.
Stock Allocation & Reporting
- Allocate inventory across the store and depot network to ensure optimal stock levels.
- Track the status and readiness of purchase orders to maintain supply accuracy.
- Generate timely and accurate reports on supply chain performance metrics for stakeholders.
- Support continuous improvement of supply chain processes and reporting tools.
Replenishment Support
- Coordinate daily emergency replenishment actions to maintain product availability in stores.
- Maintain and update replenishment tools, forms, and databases to ensure accurate execution.
- Collaborate with depot and logistics teams to ensure smooth movement of stock across the network.
Team & Project Support
- Assist the Commercial Supply Chain Analyst with stock allocation tasks and ticket management.
- Provide general support to the wider Supply Chain team as needed, including ad-hoc analysis and admin support.
- Be flexible and responsive to changing priorities across both operational and commercial supply functions.
Key Skills & Experience:
- Willingness to learn
- Strong organisational and communication skills.
- Proficiency in Excel and basic reporting tools.
- Experience with ticketing systems (e.g., Freshdesk) is a plus.
- Prior experience in supply chain, logistics, or retail operations preferred.
- Ability to work effectively across teams and manage multiple priorities in a fast-paced environment.
Rewards & Benefits:
* A competitive salary & performance related bonus
* Up to 20% Staff Discount
* 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
* Life Assurance (Worth 2 times your annual salary)
* A contributory Company Pension Plan
* Career development opportunities
* Free parking on site with electric charging points
* Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line
* Company maternity, paternity and adoption leave after 26 weeks
* Long service rewards
We look forward to receiving your application!
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