Retail Store Manager - Plymouth (New Store)

Location Plymouth
Discipline: Internal Only
Job type: Permanent
Job ref: 018506
Published: 14 days ago


Join our brand new store Majestic Wine Plymouth!


Majestic Wine Plymouth is looking for a Store Manager..


We are looking for a Store Manager to join us as we continue to grow our business through an exciting new venture. We believe that this success will come through our very own Majestic people and where better to start than right at the heart of our internal talent.


Do you fancy earning an additional bonus of up to £6,000?


We are excited to announce the introduction of a new pay enhancement scheme for Managers of our new stores which gives them the opportunity to earn an additional £6,000.


In addition to the usual base salary and recognition increments (Turnover, WSET & Experience), these Managers will see themselves earning an additional £1,500 every 6 months for two years if they demonstrate commitment to the store by achieving the business case sales targets (which has been attained in every new store we have opened so far!)


After opening nine new stores since the onset of the Covid-19 pandemic, with ambitions to add 20 more branches to our impressive portfolio, Majestic is one of the few retailers in the country that is expanding our bricks and mortar business. We now need a fantastic new store team to help us continue that physical retail growth in Plymouth.


Joining our team will offer you an incredible opportunity to develop and grow one of our new stores in what is a brand new location for Majestic. You’ll be leading the charge for experience-based retail, wowing a raft of new and high-value customers with your brilliant knowledge, service and passion - in a superb site we’ve long had our eye on. This is a great chance to be at the forefront of our store opening strategy in a very promising location.


Key Responsibilities

  • At Majestic Wine, our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience.

  • Ensuring customers get the best shopping experience in-store, delivering market-leading customer service at all times.

  • Overall management of your team - offering development and support to help them contribute to your store’s success.

  • Maintaining immaculate store condition and visual merchandising standards.

  • Ensure high standards for quality, customer service and health and safety are consistently met.

  • Updating colleagues on business performance, new initiatives and other pertinent issues.

  • Managing and motivating your team to increase sales and ensure efficiency in your store.

  • Responding to all customer complaints and comments in a timely and efficient manner.

  • Sharing knowledgeable and passionate advice to our customers and the store's team members.

  • Taking full responsibility for the performance and day-to-day operations of your store.

  • Offering our customers a VIP service by proactively contacting them with our best deals.

  • Inspiring your team to do their best by being a role model and leading by example.

  • Working closely with our Recruitment team, holding interviews, providing in-depth inductions and efficient training to welcome and support your new team members.

  • Completing commercially viable rotas.

  • Ensuring all products stocked in-store are displayed attractively and priced accurately.

  • Monitoring, managing and improving key performance indicators throughout your store.

Knowledge & Skills Required

  • Management experience within retail, hospitality or a similar customer-focused industry.

  • Experience leading and developing a team in a fast-paced, target-driven environment.

  • Have a proven track record of great team leadership, operational excellence, and delivering best in class customer service.

  • Excellent time-management, delegation and problem-solving skills.

  • Willingness to get stuck in, working alongside your team and getting the job done.

  • Have knowledge of profit and loss statements and managing sales targets.

  • WSET Level 3 Qualified or currently studying Level 3

  • Excellent communication and interpersonal skills.

  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points desirable.

Job Specifics

  • Contract: Permanent

  • Hours: 45 Hours or 39 hours Per Week (pro rata)

  • Relocation Package (Current Majestic Employees Only): 1 month rental deposit, up to £500 in moving expenses and sundries against receipts

Please ensure you have a conversation with your Regional Manager first before applying.

We look forward to receiving your application!

Together we are Majestic! #TWAM