National Sales Support

Location Watford
Discipline: Commercial
Job type: Permanent
Job ref: 015325
Published: 11 days ago

We have an exciting opportunity for a National Sales Support to join the UK’s largest specialist wine retailer!


The Role:

As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process.


Key Responsibilities:

  • Process orders accurately and within agreed deadlines.

  • Work alongside the operations team in Hemel, the stores, CCC and supply chain.

  • Develop strong relationships with customers, delivering exceptional service over telephone/ email.

  • Effectively manage new business leads.

  • Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.

  • Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.

  • Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)

  • Be the known office based point of contact for our customer base.

  • Communicate accurately and efficiently answering all customer queries in a timely manner.

  • Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.

  • Resolve problems swiftly and professionally with effective communication between all relevant parties

Knowledge & Skills Required:

  • Good customer care skills

  • Accuracy and attention to detail

  • An ability to work under pressure and to deadlines

  • Good administrative skills

  • Quick to learn

  • Proactivity

  • Attention to details and sense of ownership

  • Great team player able to work in a pressurized and changing environment

  • Possess strong analytical, numerical skills, problem solving skills

  • Strong technical skills, especially in Excel (VBA is a plus)

  • Excellent communication skills with the ability to influence at all levels

Job Specifics:

  • Contract Type: Permanent

  • Location: Watford Support Centre

Please ensure you have a conversation with your Area Manager and Regional Manager first before applying.

We look forward to receiving your application! Together we are Majestic! #TWAM