We have an exciting opportunity for a Senior Ecommerce Trading Manager (FTC) to join the UK’s largest specialist wine retailer!
We are looking for somebody who can Uncork their Potential and Lead Our Digital Wine Experience.
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role:
Lead our online retail strategy, drive revenue growth, and enhance the customer experience. This role requires a strategic thinker with strong analytical skills and a deep understanding of ecommerce best practices, and conversion optimization. As a key member of the team, you will oversee the end-to-end ecommerce operation, from website management and customer journey optimisation to performance analytics and website development. You will collaborate with cross-functional teams to ensure seamless execution of online sales strategies and deliver a best-in-class shopping experience.
Job Specifics:
- Contract Type: Full Time - Fixed Term Contract
- Start: August 2025
- Location: Watford - Our Head Office is based in Watford, our Head Office is 15-minute walk from Watford Junction station.
We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week.
Key Responsibilities:
- Sales & Performance Optimisation: Maximise online sales and profit potential through data analysis and strategic decision-making.
- Cross-Functional Collaboration: Work closely with creative, content, and marketing teams to ensure seamless coordination of products and campaigns.
- Online Calendar Management: Oversee and manage the online trading calendar, ensuring promotions, merchandising, and paid media align with the overall marketing strategy.
- Creative Briefing & Execution: Lead the briefing process for all website updates and changes, ensuring timely and accurate execution by the creative team.
- Website Oversight: Ensure all site changes are implemented correctly on the first attempt, maintaining a high standard of quality and accuracy.
- Customer Support Management: Oversee the online helpdesk, ensuring all queries are addressed within SLA (24 hours).
- Content Management: Ensure all website content is accurate, aligned with the trading plan, and optimised for both user engagement and SEO.
- Merchandising Strategy: Ensure site merchandising supports both business objectives and online sales performance.
- SEO Optimisation: Continuously monitor and enhance site architecture to maintain high SEO standards, implementing regular updates and improvements.
- A/B Testing & Data Insights: Develop and oversee an A/B testing schedule to optimise website performance and user experience.
- Content & Blog Strategy: Create and manage a blog calendar that aligns with SEO strategies and customer engagement goals.
- Website Development & Improvements: Collaborate with IT and development teams to implement site enhancements, resolve technical issues, and drive continuous improvement.
- Project Support: Participate in key business projects to support strategic growth initiatives
Knowledge & Skills Required:
- Digital Trading Experience: Previous experience in a digital trading role, with exceptional attention to detail and a data-driven mindset to drive continuous improvements.
- Data-Driven Approach: Strong analytical skills with the ability to interpret data, identify trends, and make insight-led decisions to optimise performance.
- Leadership & Stakeholder Management: Proven experience managing teams, collaborating with key stakeholders, and driving business growth through strategic initiatives.
- Customer-Centric Mindset: Passion for enhancing user experience and customer engagement to maximise retention and conversion.
- Strategic Planning & Execution: Strong commercial acumen with the ability to plan, prioritise, and execute strategies effectively while solving complex problems.
- SEO & Analytics Expertise: Proficiency in Google Analytics with hands-on experience in SEO strategy and execution.
- Organisational & Multi-Tasking Skills: Strong administrative and organisational abilities, with the capacity to manage multiple priorities in a fast-paced environment.
- Adaptability & Collaboration: A flexible, proactive, and self-motivated approach, with a positive attitude towards change and teamwork
What's in it for you:
* A competitive salary & performance related bonus
* Up to 20% Staff Discount
* 33 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
* Life Assurance (Worth 3 times your annual salary)
* A contributory Company Pension Plan
* Career development opportunities
* Free parking on site with electric charging points
* Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line
* Company maternity, paternity and adoption leave after 26 weeks
* Long service rewards.
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.