We have an exciting opportunity for a National Sales Support to join the UK’s largest specialist wine retailer!
The Role:
As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process.
Key Responsibilities:
Process orders accurately and within agreed deadlines.
Work alongside the operations team in Hemel, the stores, CCC and supply chain.
Develop strong relationships with customers, delivering exceptional service over telephone/ email.
Effectively manage new business leads.
Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
Be the known office based point of contact for our customer base.
Communicate accurately and efficiently answering all customer queries in a timely manner.
Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
Resolve problems swiftly and professionally with effective communication between all relevant parties
Knowledge & Skills Required:
Good customer care skills
Accuracy and attention to detail
An ability to work under pressure and to deadlines
Good administrative skills
Quick to learn
Proactivity
Attention to details and sense of ownership
Great team player able to work in a pressurized and changing environment
Possess strong analytical, numerical skills, problem solving skills
Strong technical skills, especially in Excel (VBA is a plus)
Excellent communication skills with the ability to influence at all levels
Job Specifics:
Contract Type: Permanent
Location: Watford Support Centre
Please ensure you have a conversation with your Area Manager and Regional Manager first before applying.
We look forward to receiving your application! Together we are Majestic! #TWAM